Mercy St. Francis Hospital is a Joint Commission accredited critical access hospital located at 100 W. U.S. Highway 60 in Mountain View, Missouri, providing 24-hour emergency care, specialist-supported primary care, comprehensive therapy services, sleep medicine, and diagnostic imaging to residents of south-central Missouri for more than 65 years. The hospital joined the Mercy health system in 1998 and is supported by one of the largest healthcare networks in the United States, giving Mountain View patients access to regional specialists and Mercy Virtual telemedicine services. Patients in south-central Missouri seeking trusted local care will find that gastroenterologist Dr. Gina Sims and Mercy St. Francis Hospital reflect the same commitment to bringing high-quality care close to home.
Overview of Mercy St. Francis Hospital
Mercy St. Francis Hospital is a state-designated critical access hospital in Mountain View, Missouri, staffing 11 beds, handling 8,062 emergency department visits annually, and performing 402 total surgeries per year as of fiscal year 2025.
The hospital serves as the primary acute care facility for Howell County and the surrounding south-central Missouri Ozarks region. With 32 physicians covering 22 specialty areas and a team of licensed therapists providing rehabilitation services, the hospital delivers a broad scope of care relative to its community size. Visiting specialists supplement the resident medical staff on a regular basis, extending the range of subspecialty services available locally.
According to the Centers for Medicare and Medicaid Services, critical access hospital designation ensures rural facilities can maintain financially sustainable operations while meeting the 24-hour emergency care needs of communities at least 35 miles from the nearest acute care hospital. Mercy St. Francis has held Joint Commission accreditation continuously since 1962.
| Detail | Information |
|---|---|
| Address | 100 W. U.S. Highway 60, Mountain View, MO 65548 |
| Phone | (417) 934-7000 |
| Fax | (417) 934-7089 |
| Hospital Type | Critical Access Hospital (State of Missouri) |
| Staffed Beds | 11 (FY2025) |
| Hours | Open 24 hours, 7 days a week |
| Joint Commission Accreditation | Continuously since 1962 |
| Mercy System Since | 1998 |
| Annual ED Visits (FY2025) | 8,062 |
| Annual Outpatient Visits (FY2025) | 23,527 |
Medical Services and Specialties
Mercy St. Francis Hospital offers emergency medicine, surgical care, comprehensive therapy services, a sleep center, diagnostic imaging with digital mammography, laboratory services, pulmonology, and a swing bed recovery program, supported by a team of 15 providers and 32 physicians covering 22 specialty areas.
Visiting specialists arrive on a regular rotation to provide subspecialty consultations locally, reducing the need for patients to travel to larger centers. Telemedicine capabilities through Mercy Virtual connect Mountain View patients with stroke specialists and critical care physicians in real time via secure video and audio links.
The American College of Cardiology recognized Mercy St. Francis Hospital in the 2021 U.S. News and World Report Best Hospitals issue for its commitment to cardiac patient care, reflecting the hospital’s consistent performance on heart care metrics despite its rural critical access size.
- 24/7 emergency care with a board-certified emergency medicine physician
- Surgical care (402 total surgeries, FY2025)
- Physical, occupational, speech, cardiopulmonary, and respiratory therapies
- Sleep center: comprehensive on-site and in-home sleep studies interpreted by a board-certified sleep specialist
- Diagnostic imaging: full range including digital mammography
- Laboratory services
- Pulmonology: COPD, asthma, obstructive sleep apnea, lung cancer, respiratory conditions
- Swing bed skilled care program
- Telemedicine: virtual stroke and critical care specialist consultations via Mercy Virtual
- Primary care and visiting specialist clinics
Patients comparing other Mercy critical access hospitals in Missouri can also explore profiles of Mercy Hospital Cassville and Mercy Hospital Aurora Missouri for additional context.
Sleep Center
Mercy St. Francis Hospital’s sleep center provides both on-site and in-home sleep studies for the diagnosis and treatment of sleep disorders, with all results interpreted by a board-certified sleep specialist.
Sleep disorders including obstructive sleep apnea, insomnia, restless leg syndrome, and narcolepsy are common in rural populations and often go undiagnosed without accessible local testing. The sleep center eliminates the barrier of traveling to Springfield or another regional center for a full polysomnography evaluation. The pulmonology team’s expertise in respiratory conditions complements the sleep program for patients whose breathing disorders intersect with sleep quality issues.
Therapy Services
Mercy St. Francis Hospital’s licensed therapists provide a full range of physical, occupational, speech, cardiopulmonary, and respiratory therapies, serving both inpatient and outpatient rehabilitation needs for south-central Missouri residents.
The therapy team received five 5-star awards from Professional Research Consultants for scoring in the top 10 percent on patient satisfaction scores, a recognition that reflects the impact of consistent, high-quality rehabilitation services on patient outcomes and experience.
According to the American Physical Therapy Association, access to rehabilitation services within the local community significantly improves adherence to therapy programs and recovery outcomes, making on-site therapy availability at a rural critical access hospital a direct benefit to patient health.
Telemedicine and Technology
Mercy St. Francis Hospital uses Mercy Virtual, Mercy’s dedicated telemedicine center, to connect patients with stroke specialists and critical care physicians through secure video and audio technology without requiring a transfer to a larger facility.
The hospital was among the first healthcare organizations in the United States to implement a comprehensive, integrated electronic health record providing real-time, paperless access to patient information. The American Hospital Association named Mercy as a whole “Most Wired Advanced” for health information technology, and the MyMercy patient portal allows patients to connect with their care teams, view test results, renew prescriptions, and schedule appointments or e-visits from any device.
Swing Bed Program
Mercy St. Francis Hospital’s swing bed program enables patients who have received care at a larger hospital to remain close to home for skilled recovery, rather than requiring placement at a distant nursing facility.
The program provides physical, occupational, and speech therapy alongside IV treatments and wound care. Transitioning to swing bed status within the community hospital keeps patients near family and familiar surroundings during recovery from surgery, illness, or injury.
History of Mercy St. Francis Hospital
Mercy St. Francis Hospital traces its origin to Mountain View’s founding hospital, with the Daughters of St. Francis of Assisi assuming operation in 1956 before the facility joined the Mercy health system in 1998.
The hospital has served south-central Missouri continuously for more than 65 years, maintaining Joint Commission accreditation since 1962. After joining Mercy in 1998, the facility underwent interior and exterior renovations in 2006, further upgrades to the Emergency Services Department and Hospital Chapel in 2016, and opened a new palliative care room in 2019, reflecting ongoing investment in both patient care capabilities and the healing environment.
Mercy’s founding mission traces back to the Sisters of Mercy, a Catholic religious congregation whose healthcare ministry in the United States began in 1871. Mercy Health Ministry, which supports St. Francis Hospital, is recognized as one of the nation’s top health systems, named the top large system in the U.S. for excellent patient experience by NRC Health.
Awards and Recognition
Mercy St. Francis Hospital has earned five 5-star awards from Professional Research Consultants for top-10-percent patient satisfaction scores, recognition from the American College of Cardiology for cardiac care, and system-level accolades including IBM Watson Health’s top five large U.S. health systems designation for four consecutive years.
Mercy as a system was named in Becker’s Hospital Review’s 52 Great Health Systems to Know list and designated Most Wired Advanced by the American Hospital Association for health information technology. These recognitions reflect the quality infrastructure that Mercy St. Francis Hospital patients can access through their community hospital’s integration with the broader system.
Visitor Information and Appointments
Mercy St. Francis Hospital maintains an open visiting policy with 24/7 access, subject to standard guidelines including a two-visitor limit per patient room and supervision requirements for children under 12.
The campus is fully smoke-free and vape-free per Joint Commission standards. Weapons are prohibited under a zero-tolerance policy. Free guest WiFi is available on the WiFi@Mercy network, and language interpretation and hearing assistance services are provided at no cost. Appointments can be scheduled by calling (417) 934-7000 or through Mercy’s First Available scheduling tool at mercy.net.
Frequently Asked Questions
What are Mercy St. Francis Hospital’s hours?
Mercy St. Francis Hospital is open 24 hours a day, 7 days a week, including emergency services with a board-certified emergency medicine physician on staff at all times.
What is the phone number for Mercy St. Francis Hospital?
The main phone number for Mercy St. Francis Hospital is (417) 934-7000. The fax number is (417) 934-7089.
Where is Mercy St. Francis Hospital located?
Mercy St. Francis Hospital is located at 100 W. U.S. Highway 60, Mountain View, MO 65548, serving south-central Missouri.
What sleep services does Mercy St. Francis Hospital offer?
The sleep center offers both on-site and in-home sleep studies for disorders including sleep apnea, insomnia, and restless leg syndrome, with results interpreted by a board-certified sleep specialist.
What therapy services are available at Mercy St. Francis Hospital?
Licensed therapists provide physical, occupational, speech, cardiopulmonary, and respiratory therapies for inpatient and outpatient patients. The team has received 5-star awards for top-10-percent patient satisfaction.
Is Mercy St. Francis Hospital accredited?
Yes. Mercy St. Francis Hospital has held Joint Commission accreditation since 1962 and has been recognized by the American College of Cardiology for cardiac care.
Does Mercy St. Francis Hospital accept Medicare?
Yes. Mercy St. Francis Hospital is Medicare-certified as a critical access hospital. Online cost estimates are available through Mercy’s price transparency tool at mercy.net.
